SHIPPING POLICY

RETURN & REFUND POLICY

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with packing (if any), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 03067777280. If your return is accepted, we’ll send you a return shipping label,  and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at 03067777280.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, like perishable goods (such as spices), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded via bank transfer or EasyPaisa. Please remember it can take some time to process your request accordingly.

In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product immediately.

 

■ Unfortunately, fragile items are sometimes damaged in shipping.

■ We ask you to report to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging. Just take a picture of the damaged product and send it to our official WhatsApp number or through Email. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.

■ If you receive a product that has damaged fabric or a dented shade and report it within 24 hours, we will provide a replacement product or shade at no additional charge.

■ If you wish to return a broken or damaged, the standard return policy will apply.

■ In case you want a refund when we receive the item we will refund you through Jazzcash, Easypaisa, or a Bank account.

■ Please note that you are responsible for the cost of returning the items to us.

■ Delivery Charges will not be refunded.

■ Received item will be checked by our warehouse team for any damage.

■ Once approved by the warehouse, you will receive a refund through Jazzcash, Easypaisa, or Bank Account.

■ Exchanges (if applicable).

■ We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Care Representative.

■ In case you have received the wrong product.

■ In case the product delivered to you has some defect or issue.

■ However, to complete replacement of your product, the product should be:

■ Undamaged, unused, and in the condition in which it was received (fragile items are not included)

■ The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.

■ None of the items mentioned above, including the product itself is defaced or marked in any way, shape, or form.

If you would like any further clarification about our return & replacement policy, feel free to contact us at +92306 7777280