REFUND POLICY
SECTION 5- PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website. these products or services may have limited quantities and are subject to return or exchange only according to our refund policy.
You agree to provide current, complete, and accurate purchase and account information for all purchase made at our store. you agree to promptly update your account and information, including your email address credit card numbers, and expiration dates, so that we can complete your transaction and contact you as needed.
SECTION 10- PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SHIPPING POLICY
- Free Shipping On Orders Above ₨.2500/-
- The delivery time will be 2-4 working days.
- The parcel will be sent through a registered courier company.
- Customers are supposed to pay before receiving the parcel due to security concerns.
- Customers should simply reject the parcel in case it is opened or damaged at the time of delivery.
RETURN & REFUND POLICY
We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with packing (if any), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 03067777280. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at 03067777280.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, like perishable goods (such as spices), or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded via bank transfer or EasyPaisa. Please remember it can take some time to process your request accordingly.
In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product immediately.
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
- COMPLETE RETURN FORM
If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.
If you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.
- Contact with our representative
Tell your concern to our representative we will guide you accordingly.
- REPACK PACKET
After our representative instructions repack your packet with original packing and follow our representative instructions.
- SHIP TO
The customer will send/hand over the packet to the given address by our representative.
Lal Plaza 2nd Floor, Factory Area Faisalabad Pakistan
Telephone / Whats Aapp: +92 3067777280